Refund policy
REFUND POLICY
Returns & Refunds
What is your returns policy?
We’ll exchange or refund any item returned within 14 days of you receiving it. It must be:
- unworn and unwashed
- with the swing tag still attached
- in the clear packaging it arrived in
If a returned item smells of perfume, or has make-up or deodorant marks from trying it on, the return will be refused and the item sent back to you. We may refuse a refund if the returns process below hasn’t been followed.
Is shipping refunded?
No. Original shipping charges are non-refundable. If your order qualified for free shipping and your return takes the order below the free shipping threshold, the shipping cost will be taken off your refund. Large returns may incur a processing fee.
Can I return a hijab or under cap?
Only if it hasn’t been worn or tried on, for hygiene reasons. Any item showing signs of wear will be sent back to you.
What happens if my return is sent back?
If we have to send an item back to you, you’ll need to pay the return shipping. The item stays on hold until this is paid.
How do I return an item?
Email amiris.info@gmail.com with your order number and reason for return. We’ll reply within 48 hours with instructions. Returns go to:
AMIRIS Returns
354 Stratford Road
Sparkbrook
Birmingham B11 4AA
United Kingdom
How do I exchange an item?
Email us with your order number and the size or colour you’d like, subject to stock.
Do I pay for return shipping?
Yes. All return shipping costs are the buyer’s responsibility. We don’t provide return labels or refund return postage. The item is your responsibility until it reaches us, so we strongly recommend a signed, tracked service. We can’t accept responsibility for parcels lost in transit.
I’m outside the UK. How do I return an item?
Email us with your order number and reason for return, and we’ll reply within 48 hours. On the customs form, mark the parcel as “RETURNED GOODS”. If UK Customs holds it for a charge, we’ll refuse payment and the parcel will go back to the sender.
How long does a refund take?
Returns can take up to 14 days to process from the day we receive them, or up to 21 days during Ramadan. Once approved, you’ll get an email confirming your refund. It goes back to the payment method you used. Your bank may take a further 7–10 working days to show it.
Can I return a sale item?
No. Sale items are final sale and can’t be returned or exchanged, unless they arrive faulty. Please check your length in our size guide before you order.
This policy does not affect your statutory rights.